FAQ
POSTAGE
Dispatch
Domestic and International orders are shipped via Australia Post and are normally dispatched within 10 business days of order placement.
Domestic Postage Options
AusPOST Parcel Post: 1-3 business days for Sydney Metropolitan, 3 – 5 business days for interstate ex. NSW.
AusPOST Express Post Parcel: Next business day delivery once dispatched within the Express Post Network, Sydney Metropolitan.
International Postage Options
International orders and postage on request.
If you would liek to track your domestic or insured international order please contact us at buttons@unbutton.com.au
Customs
If you are placing an international order you may be subject to import duties and taxes. These are charged when the parcel reaches its destination country and are the responsibility of the recipient. Customs policies and import duties vary from country to country so we recommend you contact your local customs office for further information.
Export Restrictions
None of the Unbutton products are currently subject to any export restrictions.
Delays/Lost Deliveries.
We aim for customers to receive their orders as quickly as possible, however we cannot be held responsible for any delivery delays once your order has left Unbutton studio.
To provide you the best possible service, all domestic postal services are trackable. We are only able to track international orders sent via insured airmail. Delivery of orders sent by standard airmail are subsequently reliant on overseas postal services.
POLICIES
Access to Information
Unbutton strives to maintain the accuracy of our information. Users may contact us about any inaccuracies they may find. Users may delete their information from our database by sending us an email.
Pricing Policy
All of our prices are in Australian dollars (AUD).
Privacy Policy
Unbutton is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us; that's all. Registered users may receive additional announcements from us about products, services or special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications and you may request at any time to stop receiving our communications by sending us an email.